Shipping Policy

Last updated: September 2026

Thank you for shopping at Dubai Vape Hub. We deliver authentic vape products, IQOS devices, TEREA, HEETS, e-liquids and accessories across all seven emirates of the UAE. This policy explains how and when your order will reach you.

🚚 FREE Delivery across the UAE on all orders over AED 350.

1. Delivery Areas

We currently ship within the United Arab Emirates only: Dubai, Sharjah, Ajman, Abu Dhabi, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship internationally.

2. Delivery Times & Charges

LocationDelivery TimeOrders Under AED 350Orders AED 350+
Dubai, Sharjah, AjmanSame DayAED 30FREE
Abu Dhabi, Umm Al Quwain, Ras Al Khaimah, Fujairah, Al AinNext Day (Express)AED 30FREE
  • Same-day delivery applies to orders placed and confirmed before X:00 PM. Orders after this time are delivered the next day.
  • Orders placed on Fridays, public holidays or during peak sale periods may take slightly longer.
  • Delivery times are estimates and may be affected by weather, traffic or events outside our control.

3. Order Processing

  • After you place an order, our team will confirm it by phone or WhatsApp.
  • Orders are packed and dispatched once confirmed.
  • If an item is out of stock, we will contact you to offer an alternative, a wait time, or cancellation.

4. Payment Options

  • Cash on Delivery (COD) is available across the UAE.
  • Card and online payment options are shown at checkout.
  • Please keep the exact amount ready for COD orders to help our riders.

5. Age Verification (18+)

Our products contain nicotine and are strictly for adults aged 18 years or older. Our delivery rider may ask for a valid Emirates ID or passport on delivery. If the recipient cannot prove they are 18+, the order will not be handed over.

6. Receiving Your Order

  • Please provide a correct address, active phone number and any location pin to avoid delays.
  • Our rider will call before arriving. If you cannot be reached, we will try to reschedule.
  • Check your package when you receive it. Report any damaged or wrong items within 24 hours with photos.

7. Failed or Refused Deliveries

If a delivery fails because of a wrong address, the customer being unreachable, or refusal without a valid reason, re-delivery charges may apply. Repeated refused COD orders may lead to future orders requiring prepayment.

8. Order Tracking

You can check your order status in My Account or contact our support team on WhatsApp for a live update.

9. Contact Us

For any shipping questions, reach us at:

Dubai Vape Hub may update this Shipping Policy at any time. Changes take effect as soon as they are posted on this page.